Support
Find a starting point, resolve common issues, or tell us what could work better.
Last updated: November 1, 2026
Start with the basics
Create a project, choose a model, and import a few source files. The getting-started guide walks through your first conversation and approval.
Read the getting-started guideCommon questions
The model is not responding. What should I check?
For Built-in, check that the model download is complete and the model is selected. For a local service, make sure it is running. For remote providers, check the endpoint, model name, credentials, and network connection in Settings.
What can I add to the knowledge base?
Import UTF-8 text files and PDFs with a text layer. Scanned PDFs need OCR first. Keyword search works locally; semantic search requires a configured embedding model.
How do I resume interrupted work?
Resume or discard an interrupted chat in Chat; the interrupted model turn may run again. Resume workflows in Tasks: completed steps are not replayed. Pending approvals must be reviewed again after recovery.
Do scheduled workflows run when the app is closed?
No. Scheduled workflows run while PrivyAgent is running. You can choose to catch up on a missed run when the app starts. Interrupted workflows can be resumed manually.
Why are my MCP tools unavailable?
Check that the Streamable HTTP server is reachable and enabled for this project. Verify its credentials and refresh its tools in Settings. Remote servers require HTTPS; stdio is not supported.
Contact & feedback
Send feedback or bug reports by email. A response or resolution time is not guaranteed.
[email protected]What to include
- Your PrivyAgent and macOS versions, Mac model, and model provider.
- Steps to reproduce the issue, the expected result, and the error you saw.
- A diagnostic report from Settings, if useful. Review screenshots and reports before sharing; leave out credentials and private project content.